Lean Six Sigma Black Belt Certification (Service Sector)

The Lean Six Sigma Company is the Europe’s leading Lean Six Sigma provider with offices in +28 countries including Europe, US, Canada and Asia.

+25,000 Professionals, +4,000 Businesses, +28 Countries, +10 Languages, 8 Universities

What will you be able to do after this course?

A Black Belt is capable of:

• Optimizing processes using the DMAIC structure
• Leading improvement projects
• Taking decisions based on information retrieved from data
• Leading improvement teams to reach the best solution together
• Implementing a defined solution within an organization successfully

Added value of the program:

• Internationally recognized certificate
• Specifically designed for the Services sector
• Taught by an experienced Master Black Belt
• Modular design
• Theory can be taken separately
• Two years to complete the practical assignment
• Can be taken without Green Belt pre-training
• Can be taken through open enrolment and in-company

Course Pre-requisites

This course can be taken without specific entry requirements or prior knowledge in the field of Lean Six Sigma. You do not have to take the Green Belt course to be able to start the Black Belt course. Affinity with change management is a plus.

Exam

Online Exam (90 Minutes / 40 MCQs / Passing criteria 75%)

Program Content

Part 1 - Lean Thinking (2 days)

• Lean philosophy, history, and background
• Lean and the Theory of Constraints
• The Lean Roadmap
• Customer value add analysis
• Business value add and non value add
• The 8 types of waste
• Practical simulation, part 1
• Value stream mapping
• Flow
• Line balancing & Takt time
• Pull and Little’s law
• Kanban, safety stock, and replenishment pull
• Practical simulation, part 2
• Poka Yoke
• 5S and Visual Management
• SMED and setup reduction
• Kaizen (Kaikaku)
• 5 times Why, A3 management

Part 2 - Six Sigma (4 days)

Module 1 Introduction

• Background of Six Sigma
• Six Sigma organization
• DMAIC - improvement structure
• Six Sigma for service provision and transactional processes
• Implementation of Six Sigma
• Abbreviations and terminology

Module 2 Define

• Role and importance of the DEFINE stage
• Voice of the Customer
• Project CTQ
• Compiling a Six Sigma project team
• The Six Sigma project charter
• Project selection
• SIPOC
• Stakeholders diagram

Module 3 Basic statistics and introduction into Minitab

• Introduction into statistics
• Statistical quantities
• Dispersion / distribution
• Standard deviation
• Sampling / population
• Histograms
• Introduction into Minitab

Module 4 Measure

• Determining project Y
• Data types
• Data collection plan
• Baseline performance
• Measuring system
• Determining the improvement goal
• Process capability

Module 5 Analysis

• Possible root causes
• Prioritizing causes
• Value stream mapping
• Graphical analysis techniques
• Causes and consequences
• FMEA

Module 6 Hypothesis tests

• Confidence intervals
• Importance of sampling
• Impact of sampling on confidence intervals
• Hypothesis tests
• Alfa and Beta risks
• Drafting the right hypothesis
• Interpreting the result

Module 7 Statistical Tests

• Hypothesis tests and data types
• Applying statistical tests
• Recognizing which test should be performed when
• Drafting hypotheses
• Drawing conclusions from data

Module 8 Improve

• Generating solutions
• Trial Experiments
• Techniques for generating ideas
• Selecting the best solution
• Conducting pilots

Module 9 Control

• Control plan and control mechanisms
• Implementing and confirming the solution
• Project documentation
• Project closing